GJ Casino - Player's funds are being confiscated.

KYC has been completed, and there is a deposit and withdrawal history.

We are unable to provide the transaction records.

Please contact the casino immediately.

I deposited $1,000 into this casino and started playing with $2,500, including bonus money, but due to a casino error, almost all games became unplayable.

As a result, the bonus was forfeited, and since I cannot place bets, I am unable to withdraw my funds.

I have already submitted a large amount of evidence showing that I cannot play various games, but the casino refuses to acknowledge the mistake and insists that if I do not place bets, they will withdraw my funds after charging a 20% fee.

Please have a casino representative come here immediately. 

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear andandjonnyx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand your situation and assist you effectively, could you please provide more details regarding the following:

• What specific error occurred that made the games unplayable?
• Have you received any communication from the casino regarding their refusal to acknowledge the mistake?
• What evidence have you submitted to the casino, and how did they respond?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra