GinjaBet Casino - Player's account is blocked after withdrawal request.

I am writing about my Ginjabet sports betting account with user ID: 8136731734, which was suddenly blocked today after I requested a withdrawal of my winnings. My current balance on the account is 676,240 naira, and I was asked to complete several verification steps before the block occurred.

After I requested the withdrawal, Ginjabet first asked for ID verification, which I provided. They then requested proof of my deposits, and I sent them the receipts of the deposits I made into the account. Afterwards, they asked for my bank statement from 1 May to 21 May, which I also submitted in full. Instead of completing my withdrawal, my account was then blocked.

When I contacted support to ask why my account was blocked, I was told it was due to "third party deposit". I clearly explained that there was never any third party funding on my account and that all payments into the Ginjabet account were made by me. Their explanation was that, based on my bank statement, they could see that I received money from other people in my personal bank account before using my own account to fund Ginjabet, and that they consider this to be third party deposit. I strongly disagree with this interpretation, because according to their own terms and conditions, the requirement is that deposits should be made from an account in the user’s name, which is exactly what I did.

Despite this, I was informed that my account is closed and that their decision is final, and that the only thing they would do is manually remove all my winnings and allow me to withdraw only my deposits. I find this unfair and inconsistent with their own stated terms, especially since my bank account and all deposits are in my name and I followed every verification request they made.

I request that Ginjabet immediately lift the block on my account, pay out my full balance of 676,240 naira, and allow me to continue using my account normally, or at minimum process the full payment of my balance without removing my legitimate winnings.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward the bank statement you sent to the casino shortly before your account was blocked to veronika.f@casino.guru?
• Has it ever happened that you received money from another person and immediately used that money to make a deposit at this casino?
• Do the other individuals who sent you money also have accounts at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika