The player from Ukraine found his account blocked after placing bets, and despite having funds still in the account, he was unable to access them. He sought assistance to resolve the issue. The Complaints Team attempted to gather more information from him but ultimately had to reject the case due to a lack of response. As a result, no further investigation or solutions could be provided at that time. The player was informed that he could reopen the complaint in the future if he chose to resume communication.
GGBet Casino UA - Player’s account is blocked.
Closed
Our verdict
Player stopped responding
Amount: $623
GGBet Casino UA
Safety Index:HighCase summary
Discussion
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1 year ago
Hi, I made bets were wins and losses and then after a while I log out of my account when I try to log in again it says that my account is blocked I don't understand why I still have money in my account and they refuse to give it to me, could you help me to sort it out? Below I offer a screenshot as proof, it also shows the amount of money that was on the account before the blocking.
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1 year ago
Dear sodagrape05,
Thank you very much for submitting your complaint. I'm sorry to hear you're experiencing difficulties, and I appreciate you taking the time to reach out. In order to understand the situation fully and assist you as effectively as possible, I’d like to ask you a few follow-up questions:
- When did you register your casino account?
- Have you successfully completed the account verification process?
- Could you let me know which types of games you were playing — for example, slots, live casino, or sports betting?
- Were your winnings earned while playing with an active bonus, or were you playing with your own deposited funds only?
- Have you received any explanation from the casino regarding your issue so far?
- If there’s any relevant communication, screenshots, or documents related to your case, please feel free to forward them to petronela.k@casino.guru.
Once I have this information, I’ll be better equipped to look into the matter and hopefully help bring it to a satisfactory resolution.
Thank you in advance for your reply.
Best regards,
Petronela
Casino.Guru
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1 year ago
Dear sodagrape05,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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12 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
