The player from Germany encounters a technical malfunction when trying to activate a package of 1,000 free spins, which were not credited to his account despite a successful activation confirmation. After multiple inquiries, the casino claims the issue is resolved, but the player insists on receiving the spins.
GetSlots Casino - Player's free spins activation is unresolved.
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GetSlots Casino
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3 days ago
Translation
Technical malfunction during free play activation
I tried to activate a package of 1000 free spins (100 per day) that I had purchased for €50. The confirmation "activated" appeared in the top right corner of the screen, but the spins were never credited to my account.
Despite repeated inquiries via live chat and support, I was given the runaround for days. Now the casino claims, without further explanation, that the matter is resolved because no problem was found. Since the display confirmed successful activation, but the credit was not applied, this is a software error. I demand the credit of the 1000 free spins.
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Public
11 hours ago
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11 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GetSlots Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you activated any similar bonus in the past?
- Could you please explain which games the free spins were credited in?
- Could you please share with me the message you addressed to the casino when trying to resolve the issue, or any subsequent communication sent so far? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
