GarrisonBet Casino - Player’s withdrawal has been delayed.

Dear Casino Guru Team,

I would like to submit a preliminary complaint regarding a pending withdrawal at GarrisonBet (https://garrisonbet5rdh.com), which appears to be a new sister site operated under the UnlimLuck group.

Details of the case:

I registered and deposited as a UK player.

I successfully completed wagering requirements, and my balance shifted to £240 real money.

On [date], I requested a withdrawal to my Monzo bank account.

There is no verification function on the site itself. From experience with UnlimLuck, verification usually occurs via email if required.

As of now, I have received no communication from their payments team, despite being told they would email if further information was needed.

The site’s support email address is the same as UnlimLuck’s, suggesting they are closely connected.

Why I am contacting you:

Based on reports on Casino Guru, some UK players have successfully received withdrawals from UnlimLuck despite unclear licensing and terms.

However, this appears to be a newly launched site under the same operator, and I am concerned about whether they are treating UK players consistently and fairly.

I want to raise this now as a preliminary complaint in case delays or issues arise, as I have no clear way to escalate directly with the operator beyond their basic support.

Request:

I would appreciate if Casino Guru could open a file on this complaint, note my pending withdrawal of £240, and provide guidance on how best to proceed should the operator fail to process the withdrawal in a timely or transparent manner.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

They paid me yesterday after nearly a fortnight

Dear player,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru