The player from Germany was facing issues with outstanding withdrawals totaling €380 from Gangsta Casino, with her first request made 19 days earlier and the second 11 days earlier. Despite completing the verification process and submitting all necessary documents, she received only reassurances from customer support regarding the pending payouts. We requested the casino’s cooperation and monitored the case until the remaining €100 winnings were paid in crypto, after which the complaint was resolved. The issue was closed because all withdrawals were eventually completed.
Gangsta Casino - Player’s withdrawals are delayed from Gangsta Casino.
Resolved
Our verdict
Case closed
Amount: €380
Gangsta Casino
Safety Index 8.4 HighCase summary
Discussion
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3 weeks ago
Translation
Dear Guru Casino Team,
I hereby submit my complaint regarding the GANGSTA CASINO.
I played at Gangsta Casino on July 13, 2026 and won approximately €439.
Since the verification process took a very long time and a system update also took place at the casino, I was only able to request my first withdrawal on July 23, 2026.
The first withdrawal request is for €280. This withdrawal should be made to my bank account/Visa card. I have submitted all the required documents for verification and the verification process is complete.
On July 31, 2026, I requested another withdrawal of €100. Since this withdrawal was to be made to a different wallet address, I submitted new verification documents. These were submitted, and the verification for this withdrawal was completed on August 4, 2026. I subsequently received an email from KYC-Gangsta, which I will upload here.
To this day, two payments totaling €380 are still outstanding!
I've already sent several emails to the KYC and support teams. Each time, I complained about the excessively long processing and payout times. I requested my payout every single time.
But I was constantly reassured that I should be patient and that the casino was working on it, etc.
Well, today is August 11, 2026, and it has been 19 days since my first withdrawal request and 11 days since my second. I still haven't received a payment!!!
I request that you review the case and ask Gangsta Casino to clarify or pay out the outstanding amounts.
I can provide screenshots of the relevant documentation for the payment requests if needed.
Thank you in advance and I hope for a quick and successful outcome.
Best regards
YaseminKB
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear YaseminKB,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share a screenshot of your pending payout from the casino? Post it here or send the information to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 weeks ago
TranslationHello Tomas,
I sent a separate email with an answer to the questions.
However, it was by mistake, from my other email account!
Best regards
YaseminKB
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2 weeks ago
TranslationDear Tomas,
I received my first payout of €280 from Casino Gangsta on August 17, 2026. This payout was requested on July 23, 2026.
I haven't received the second payment of €100 yet! I requested the second payment on July 31, 2026.
Best regards
YaseminKB
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2 weeks ago
Hello YaseminKB,
My name is Ayberk, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.
I would like to request the presence of a representative from the casino in this conversation.
Dear Gangsta Casino,
Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.
Thank you in advance.
Respectfully,
Ayberk
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1 week ago
TranslationHello Ayberk,
I finally received my second payout of €100 in crypto today (August 24, 2026). This completes all payouts from Casino Gangsta.
Teşekkürler ve selamlar…
Yasemin KB
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1 week ago
Dear YaseminKB,
I’m very glad to hear that your issue has been successfully resolved. I will now mark the complaint as resolved in our system.
Thank you for your cooperation throughout the process. If you ever experience any problems with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center — we’re always here to help.
Best regards,
Ayberk
Casino Guru
