The player from Germany is facing issues with outstanding withdrawals totaling €380 from Gangsta Casino, with her first request made 19 days ago and the second 11 days ago. Despite completing the verification process and submitting all necessary documents, she receives only reassurances from customer support regarding the pending payouts.
Gangsta Casino - Player’s withdrawals are delayed from Gangsta Casino.
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3d 21h 20m 15s
Gangsta Casino
Safety Index 8.4 HighCase summary
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4 days ago
Translation
Dear Guru Casino Team,
I hereby submit my complaint regarding the GANGSTA CASINO.
I played at Gangsta Casino on July 13, 2026 and won approximately €439.
Since the verification process took a very long time and a system update also took place at the casino, I was only able to request my first withdrawal on July 23, 2026.
The first withdrawal request is for €280. This withdrawal should be made to my bank account/Visa card. I have submitted all the required documents for verification and the verification process is complete.
On July 31, 2026, I requested another withdrawal of €100. Since this withdrawal was to be made to a different wallet address, I submitted new verification documents. These were submitted, and the verification for this withdrawal was completed on August 4, 2026. I subsequently received an email from KYC-Gangsta, which I will upload here.
To this day, two payments totaling €380 are still outstanding!
I've already sent several emails to the KYC and support teams. Each time, I complained about the excessively long processing and payout times. I requested my payout every single time.
But I was constantly reassured that I should be patient and that the casino was working on it, etc.
Well, today is August 11, 2026, and it has been 19 days since my first withdrawal request and 11 days since my second. I still haven't received a payment!!!
I request that you review the case and ask Gangsta Casino to clarify or pay out the outstanding amounts.
I can provide screenshots of the relevant documentation for the payment requests if needed.
Thank you in advance and I hope for a quick and successful outcome.
Best regards
YaseminKB
Automatic translation:
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3 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 days ago
Dear YaseminKB,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share a screenshot of your pending payout from the casino? Post it here or send the information to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
