Gangsta Casino - Player's withdrawals are delayed and frustratingly slow.

I won 14 600 euros from Gangsta casino in December 26th 2024. My account was fully verified in 3rd of January. Since then I have only received 2000 euros from my winnings. I have asked multiple times from the casino about their extremely slow withdrawals which are not acceptable and the only answer they give me is that they try to keep speeding the withdrawals, but still no change.

Some withdrawals have taken over a month to proceed and they promise 48 hour payment. Since there can only be 3 pending withdrawals of 400 euros at a time, it's taking forever, because they take weeks to pay even one withdrawal of 400 euros. At this rate I'm going to have to wait over a year to get the full amount and it seems their withdrawals are getting slower and slower.

I have currently 3 pending withdrawals of 400 euros and the oldest one of them was made 4th of february and they still haven't paid it. I also have 9800 euros waiting for withdrawal.

Dear britney.s,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Did you accumulate your winnings with or without an active bonus?

Could you please forward me the communication between you and the casino customer support regarding the delay in the payment of your winnings? My email address is veronika.f@casino.guru.

How many of your withdrawal requests have been processed since December 26? If possible, please send me a screenshot of your withdrawal history.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika,

I had a deposit bonus, but won the money before playing with the bonus money. I asked the chat if it was non-sticky and they confirmed it was, so I cancelled the bonus.

I will send all the screenshots to your email.

Thank you very much, britney.s, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you britney.s for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Gangsta Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Dear player and Casino Guru administration

As we checked , we had some issues to send the money to the player with our payment provider

But now everything is settled and we are sending the money to the player according our withdrawal limits and withdrawal schedule that was sent to the player , if the player did not received it yet - please provide the info about it by our support email (support@gangsta.casino) and we will check why u couldnt receive it and send it one more time

So player will receive the money he won according all rules and withdrawal schedule

With respect , Gangsta casino!

Thank you very much for the update Gangsta Casino representative.

Dear britney.s, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear britney.s,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi britney.s,

I hope you're doing well.

I wanted to let you know that Peter, who has been handling your case, is currently on vacation. Since he has the most in-depth knowledge of your situation and direct contact with the casino, I’ve extended the timeline by 7 days to ensure you receive the best possible support.

I truly appreciate your patience and understanding during this time. As soon as Peter is back, he’ll be in touch with you right away.

Thank you again for bearing with us.

Dear Guru administration , as we checked - all the withdrawals our client has - was sent to him accordingly our terms and conditions

Right now client do not have any money on his account.

With respect, Gangsta casino!

Thank you for the confirmation Gangsta Casino representative, However, we only close complaints as 'resolved' if the player confirms the issue has been resolved. Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to confirm the arrival of funds and have no choice but to reject this complaint. The player can reopen this complaint at any time.