The player from Germany has been waiting for a withdrawal of €800 requested three weeks ago after winning on October 10, 2026. She requests immediate processing of her payment and an explanation for the delay.
Gangsta Casino - Player's withdrawal is delayed.
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Current status
Waiting for Casino Guru to reply
6d 23h 36m 19s
Gangsta Casino
Safety Index 4.4 LowCase summary
Discussion
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Public
3 hours ago
Translation
Ladies and Gentlemen
I hereby complain that my winnings payment of €800 has not yet been received in my bank account.
I won €800 on October 10, 2026, and requested a payout. However, I have not received my money to this day.
I therefore request that you process my payment immediately and inform me why the transfer is delayed for so long.
I want to receive my rightfully won money in my account as quickly as possible.
Should the payment still not be made, I will be forced to take further steps and file an official complaint.
Please provide a written response within 7 days.
Best regards
Automatic translation:
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41 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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41 minutes ago
Dear Magdalena.1234,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share with me the screenshots of your payout requests with the status visible and your communciation with the casino after you contacted them to resolve the issue? Send the information to my email at tomas@casino.guru or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
