HomeComplaintsGangsta Casino - Player's withdrawal is delayed.

Gangsta Casino - Player's withdrawal is delayed.

Resolved
Our verdict

Case closed

Amount: €250

Gangsta Casino
Safety Index 8.4 High

Case summary

The player from Greece experienced a delay in receiving a withdrawal of 250€ from Gangsta Cazino, despite having a verified account. He had been waiting for two weeks. The issue was resolved when the player confirmed that the casino had processed the withdrawal successfully. The Complaints Team marked the complaint as 'resolved' in their system.

Written by Kristina
Complaint Resolution Center Team Lead
Submitted: 15 Feb 2025 | Resolved : 17 Feb 2025
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1 year ago

Iam waiting 2 week for Gangsta Cazino for the withdraw of 250€ , My Account is Verified.

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1 year ago

Dear steliosanakainiseis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals before?
  • Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. 
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago
grTranslationgb

Hello, this is my first withdrawal, the withdrawal is pending, they told me it would take 3 to 5 business days and I've been waiting since 04.02.25

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1 year ago
grTranslationgb

Everything is OK with the casino, they put the money in. Thank you very much.

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1 year ago

Dear steliosanakainiseis,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru 

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