Gangsta Casino - Player’s withdrawal has been delayed for two weeks.

Hello dear Guru Team,

As I can see, unfortunately, I’m not the only one experiencing this issue, but getting a withdrawal processed at Gangsta Casino seems to be quite a challenge.

First of all, my account has been fully KYC-verified, and I have not played with bonus funds. Logically, there should be no reason preventing my withdrawal from being processed.

On October 1, 2026, I requested a withdrawal of €400. For reasons unknown to me, it was cancelled and re-created by the casino on October 2. However, absolutely nothing has happened since October 2.

The live chat redirects me to the KYC email address. Unfortunately, contacting them by email seems to lead nowhere, as I have yet to receive a response.

While the live chat staff do seem to be making an effort to help, at some point, the lack of meaningful information becomes unacceptable, especially when a withdrawal has been pending for two weeks.

I am submitting this complaint because I can see that other people have been waiting even longer, and I am almost certain that I will end up being one of them.

I sincerely hope you can look into my case and help me get my withdrawal processed.

Thank you very much to your team!

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Dear Lucs,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Do you have any remaining balance available for withdrawal in your casino account?
• Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina