The player from Austria requested a withdrawal three weeks ago but has not received any response despite multiple emails.
Gangsta Casino - Player’s withdrawal has been delayed.
Opened
Current status
Waiting for casino to reply
3d 18h 14m 25s
Gangsta Casino
Safety Index 8.4 HighCase summary
Discussion
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3 weeks ago
Translation
I have emailed you several times, but no one has replied.
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Daniel99,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Karla M.
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3 weeks ago
TranslationThank you, yes, I have already received a payout; my total payout amount was €639. However, since the maximum payout per withdrawal is €400, I had to split it into two payments: €239 and then €400.
I have already received the €239, but no one is contacting me about the second part.
Yes, my KYC verification was successful.
I have not activated any bonuses.
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2 weeks ago
Dear Daniel99,
Thank you very much for your reply and clarification.
If I understand correctly, you requested two withdrawals, €239 and €400, due to the casino's maximum withdrawal limit of €400. While the €239 withdrawal was successfully processed, the €400 withdrawal is still pending and you have not received any specific explanation from the casino regarding the delay. Is that correct?
Could you also please confirm whether you used the same payment method for the pending €400 withdrawal as you did for the successfully received €239 withdrawal?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
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1 week ago
TranslationDear Casino Guru Team,
I urgently need your assistance with a payout from Gangsta Casino that has been outstanding for over two months.
My withdrawal was requested more than two months ago and has still not been processed. Since then, I have contacted the casino multiple times via live chat and email.
However, I keep receiving only general replies stating that my withdrawal is being processed by the responsible team and that there are currently delays. To this day, the casino has been unable to give me a specific withdrawal date or even a firm timeframe.
On August 31, 2026, I spoke with live support again. I was explicitly told that my money was "absolutely safe" and that the responsible team was processing my withdrawal. However, the representative also explained that he could not give a timeframe or expedite the withdrawal.
I also requested to speak with a supervisor or a member of the finance team. This was refused. Instead, I was transferred again to kyc@gangsta.casino I was referred. Even my announcement that I would initiate legal or further steps after more than two months of waiting did not lead to any concrete solution.
I consider a payment delay of more than two months without a plausible explanation and without a binding payment date to be unacceptable.
I therefore request that Casino Guru officially review my case and contact Gangsta Casino so that my outstanding payout is finally processed in full.
I can provide all the necessary documentation, including:
– Screenshots of my payout
– the current live chat with Gangsta Casino
– previous email correspondence
– Proof of my player account or verification
– further information on payout
I explicitly do not want a bonus or any other compensation, but simply the payout of my legally existing credit balance.
After more than two months, I would finally like to either receive my payment or a concrete and comprehensible explanation as to why my money is still being withheld.
Thank you for your support.
Best regards
Daniel
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3 days ago
Dear Daniel99,
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Ayberk, (ayberk.a@casino.guru)
. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Karla Mayfly
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3 days ago
Hello Daniel99,
My name is Ayberk, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.
I would like to request the presence of a representative from the casino in this conversation.
Dear Gangsta Casino,
Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.
Thank you in advance.
Respectfully,
Ayberk
