Gangsta Casino - Player’s payouts have been delayed and ignored.

Hello

I played at this casino 21/09/2025 so was a long time ago, I won €5543 without bonus.

Maximum amount per withdraw is €400 and every single withdraw I had to contact support 2-3 times and really stress them and remind them before they pay, and this went on untill 04/02/2026.

After 04/02/2026 I have contacted them many many times and every time I get ignored and if I talk to live support they basicly just says they cant do anything and I have to contact email support, but the email support stoped answering me at all now and I havnt got any withdraw of them since 4th of february.

Thats why im coming here to get this resolved. I think this is not acceptable, I mean max withdraw is €400 and you cant even sent that without getting reminded 2-3 times every time but then you stop paying at all, what a clown casino.

So I have€2343 left to get paid can you help me Casino.guru?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gangsta Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your most recent communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes I can access my account.

I play a slot machine

I didnt use any bonus

The last 3 times i sent them email they havnt even responded back to me.

Earlier than that they used to answer when i sent email and when i continued to ask them for my withdraw htey usually sent it after a asked 2-3 times. but now they just ignore and dont answer

Thanks for your patience.

If there is no recent communication regarding the delay, kindly share screenshots of your payout request currently pending and your current withdrawable balance.

Looking forward to your reply.

Ok I sent the print screen to your email Tomas

Did you get my email Tomas?

Dear kisaPeter,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Gangsta Casino representative to join this conversation.

Dear Gangsta Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear administration and player, as far as we can see, the player currently has a balance in their account, but they are not pending withdrawals.

All previously submitted withdrawals by the player were successfully processed and delivered to the player.

The player must set withdrawals in their account for them to be processed and withdrawn.

Dear player,

Thank you for your patience.

According to the casino, there are currently no pending withdrawal requests on your account and all previously requested withdrawals have already been processed. They also mentioned that the remaining balance is still available in your account and that you need to submit new withdrawal requests in order for them to be processed.

Could you please check your account and let me know if this is correct? Are you able to request withdrawals for the remaining balance, or are you experiencing any issues?

I'll be waiting for your update.

Dear kisaPeter,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Barbora
Casino.Guru