The player from Austria requested a withdrawal of $527 a month ago after completing her verification, which included submitting a passport and selfie. Despite approval, her withdrawal is delayed due to ongoing verification requests, with the casino asking for additional documents and extending the process without providing a clear timeframe.
GameSpot Casino - Player's withdrawal is delayed.
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Current status
Waiting for player to reply
6d 22h 54m 17s
GameSpot Casino
Safety Index:Fresh casinoCase summary
Discussion
Public
Public
4 hours ago
Translation
Hello. I registered at this casino on April 21st. I took the deposit bonus, which wasn't sticky, won with my own money, cancelled the bonus, and withdrew $527. They eventually asked me for verification. I uploaded my passport and a selfie, and it was approved quickly, but I couldn't process the withdrawal because they were asking for verification. The chat is constantly out of touch. I emailed them, and they replied that verification wasn't complete and would require up to 14 days. I emailed them after 14 days, and they asked for a bank statement and said I'd have to wait another 14 days. 30 days have passed, and they're still telling me to wait, with no timeframe. It feels like they're simply delaying the payment. I'm asking the forum administration to help me expedite the entire process. Thank you very much in advance.
Automatic translation:
Public
Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 hour ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Which of your documents are currently pending verification in your casino account?
- Have you been asked to provide any additional documents besides your bank statement?
- Have any of the documents you have sent to the casino so far been rejected by the casino?
- When was the last time the casino communicated with you regarding the verification of your account?
- What types of games did you play to accumulate your winnings?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
