GameSpot Casino - Pelaajan kotiutus on viivästynyt.

Hello. I registered at this casino on April 21st. I took the deposit bonus, which wasn't sticky, won with my own money, cancelled the bonus, and withdrew $527. They eventually asked me for verification. I uploaded my passport and a selfie, and it was approved quickly, but I couldn't process the withdrawal because they were asking for verification. The chat is constantly out of touch. I emailed them, and they replied that verification wasn't complete and would require up to 14 days. I emailed them after 14 days, and they asked for a bank statement and said I'd have to wait another 14 days. 30 days have passed, and they're still telling me to wait, with no timeframe. It feels like they're simply delaying the payment. I'm asking the forum administration to help me expedite the entire process. Thank you very much in advance.

Здравствуйте. 21 апреля зарегалась в этом казино. Взяла бонус на депозит, бонус не липкий, выиграла на свои деньги, отменила бонус и поставила на вывод 527 баксов. В итоге у меня запросили верификацию. Я загрузила паспорт и селфи, одобрили быстро, но вывод не смогла оформить, просят верификацию. В чате постоянно не в курсе делов. Написала на почту, ответили, что верификация не завершена, ждите до 14 дней. Пишу через 14 дней, у меня просят выписку и говорят, что ждать еще 14 дней. Прошло 30 дней и опять говорят ждите, сроки неизвестны. Такое ощущение, что просто затягивают выплату. Прошу администрации форума, помочь мне в ускорении всего процесса. Заранее очень благодарна.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which of your documents are currently pending verification in your casino account?
• Have you been asked to provide any additional documents besides your bank statement?
• Have any of the documents you have sent to the casino so far been rejected by the casino?
• When was the last time the casino communicated with you regarding the verification of your account?
• What types of games did you play to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika