The player from Portugal faces issues with his two pending withdrawals totaling €1,000 at Gamblezen Casino. Despite successfully completing the KYC verification and providing extensive documentation regarding the payment methods used for deposits, he encounters repeated requests for additional verification and lack of clarification from support.
Gamblezen Casino - Player's withdrawals are delayed due to KYC issues.
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Current status
Waiting for Casino Guru to reply
6d 1h 17m 16s
Gamblezen Casino
Safety Index 9.5 Very highCase summary
Discussion
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23 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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23 hours ago
Dear RicardoAlmeida,
Thank you very much for your update.
To help me better understand your case, could you please answer the following questions?
- Did you successfully withdraw funds from this casino before?
- Did you use any casino bonuses, or do you currently have any active bonus?
- Could you please provide a screenshot of your pending withdrawal in your casino account?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
