The player from Sweden faced excessive verification demands while trying to withdraw three times 500 EUR, believing that the casino was stalling to prevent withdrawals. They submitted numerous documents, expressing frustration with the process. The Complaints Team was unable to proceed with further investigation due to a lack of response from the player, resulting in the closure of the complaint at that time. The player retained the option to reopen the complaint in the future if they wished to continue communication.
Gamblezen Casino - Player’s withdrawal requests are heavily delayed.
Closed
Our verdict
Player stopped responding
Amount: €1,500
Gamblezen Casino
Safety Index:Very highCase summary
Discussion
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9 months ago
Had 3x withdrawals of 500eur each, ASKING ME FOR SO MUCH INFORMATION IT IS INSANE. DO NOT PLAY HERE. TAKE YOUR MONEY ELSEWHERE.
ALL THEY DO IS STALL YOU TO MAKE YOU CANCEL YOUR WITHDRAWAL AND GAMBLE WHAT YOU HAVE.
Bad site, bad support. Take your money elsewhere.
I SENT LIKE 100 PDF'S AND 100 SCREENSHOTS OF WHAT THEY ASKED, WHEN I WANTED TO WITHDRAWAL.
DEPOSITING MONEY TAKES 1 SECOND, WITHDRAWING TAKE 1 YEAR.
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9 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Gamblezen Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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8 months ago
Dear lauxier,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
