The player from Indonesia has a withdrawal request that remains "PENDING" after several days. Despite contacting live chat support, she is directed to email the finance department but has not received a reply.
Gamblezen Casino - Player's withdrawal request is delayed.
Opened
Current status
Waiting for player to reply
0d 7h 27m 35s
Gamblezen Casino
Safety Index 9.5 Very highCase summary
Discussion
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1 week ago
The status of the withdrawal request I submitted several days ago remains "PENDING." When I contacted live chat support, I was directed to email the finance department, but I have never received any reply from them.
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1 week ago
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1 week ago
Dear Ayunika0905,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
