Gamblezen Casino - Player's withdrawal request is delayed.

The status of the withdrawal request I submitted several days ago remains "PENDING." When I contacted live chat support, I was directed to email the finance department, but I have never received any reply from them.

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Dear Ayunika0905,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Ayunika0905,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

1. I have made a withdrawal before 2. I have long been KYC-verified 3. I am not using any bonuses

Thanks for your patience.

If the issue persists, please share a screenshot of your currently pending payout with me.

Post it here or send the information to my email at tomas@casino.guru

Thanks in advance for your cooperation.

Dear Ayunika0905,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru