Gamblezen Casino - Player’s withdrawal is delayed due to verification issues.

i made a withdrawal of 500 euro. it was ok. next day casino send me email regarding that i need verify my account again (it was verified before) because i never make any deposits before my account is not verified. so i uploaded my bank statement regarding my name and adress for aprooval. they rejected my documents, i send another docuemnt from tax office with my name and adress. they rejected again. seems like caisino dont want to withdraw my winnings, because all documents i uploaded was good in requirements.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamblezen Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Did the casino give reasons for rejecting your documents, or provide guidance on which documents are required?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas