The player from Lithuania is facing issues with a 500 EUR withdrawal from cosmicslot Casino, which has not been processed after 4 business days. Despite reaching out to support via Live Chat and email, she receives no updates and is repeatedly asked to submit KYC documentation, which she has already provided.
Gamblezen Casino - Player's withdrawal is delayed and KYC requests are ignored.
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Current status
Waiting for player to reply
6d 22h 57m 26s
Gamblezen Casino
Safety Index 9.5 Very highCase summary
Discussion
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yesterday
The reason for my contact today is because cosmicslot Casino is not paying my 500EUR withdrawal after 4 bussiness days, when I try to contact their support team through Live Chat, it's always the same answer that tells me to keep waiting without any updates, and when I contact their email I get no answers. On there site it says that withdrawal tooks 2 days but it isn't when I losing always and finally whanted to withdrawal they keep waiting me for it.
They asked again to review my KYC but I had already send them everything and they asked it again
And there KYC keep ignoring me and doesn't reply to my emails...
I'm afraid I will not receive my money, so I contact you guys as my last option to help me in this case.
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamblezen Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible to you? Can you log in?
- Could you please clarify which documents the casino keeps requesting?
- Were any documents you provided thus far approved, to your knowledge? Which ones?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the verification requirements and responses you receive when contacting the casino via live chat? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
