Gamblezen Casino - Player’s withdrawal has been delayed.

Hello everybody.

I decided to deposit 230 kr for the Bonanza extreme bonus of 333% on the 14th of mars.

I finished the bonus wager on the 16th of mars and requested a withdrawal on the 18th of mars and it is still pending.

The automatic verification process was done 18th of mars before i made the withdrawal request of 3941 nok.

The automatic verification process acquired: full id, i sent my passport (front and back)

Bank utility bill for proof of address.

And last but not least a selfie of me holding my pass.

On Wednesday the 19th, i received an e-mail from Gamblezen and they requested more information:

1: Bank account number / IBAN (international bank account number

2: Bank ID / BIC (bank identification code)

3: Detailed address of beneficiary (postal code, street, city, country) i could not imagine i had to document my address one more time as it was all ready documented through the automatic verification process on the site.

4: A color photo of the Credit / Debit Card which you have used to recharge your account (front and back sides). For security reasons, only the first 6 and last 4 digits of the card and the expiration date must be visible. The digits on the reverse side and the CVV / CVC must be covered.

 

So i sent screenshot's of all the documents they needed and sent them just a few minutes later it was sent, 5 screenshot's which clearly documents owner of bank, credit card forth and back side everything.

They have not even responded back to me after i sent them all documents possible.

Gamblezen smells Fishy all the way up to Nor! They are holding my winnings i don't know why since i have done everything i can and documented everything they requested, except for these Paygoo cards which was used a year ago It ruins the whole experience playing on Gamblezen this delaying of withdrawals it's just really stupid from their side! It's not the players fault!!!

I would not recommend this casino to anyone please stay away, withdrawal is a complete nightmare and they're not paying out any winnings 🤬

Update: Man 24/ Mars

I just received an Email from Gamblezen right now and they are asking for even more documents like all the credit cards i have used to make a deposit on the site: i have explained to them that these two cards: 543977******3852 and 543977******8932 are both prepaid Mastercard's that comes with a 500 nok on them and they are empty and tossed months if not years ago!

*** The winnings is generated from my last deposit with my own bank card so i will leave it up to you to decide what is right here and what is wrong they're not answering me back on emails since i told them about these Paygoo gift cards. And off course they don't wan't to pay the winnings ***

I have submitted a complain on Askgamblers aswell, this is going to the moon!🙂 The financial staff at Gamblezen are pure criminals!

Dear olegutten85,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello, olegutten85!

Your account was successfully verified on March 25, and today, March 26, your winnings of 3,941 NOK have already been processed. Please allow some time for the funds to appear in your account.

Best regards,

Gamblezen Casino

Dear olegutten85,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear olegutten85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.