Gamblezen Casino - Player’s winnings are delayed and blocked.

I WON 500euro at gamblazen casino.my withdrawal is 500in blocked.the casino keeps asking for cc confirmation documents. I already provided a document with watermark only for Gamblezen. They still do not pay me and do not respond.i want to receive my 500 euro winnings.I have proofs and will attach them in nex step

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Dear Catialiquore2025,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help us investigate and expedite the process, could you please provide the following details:

• Which documents have you already submitted, and when did you send the most recent one?
• Has the casino indicated any issues with approving any specific documents?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina