HomeComplaintsGamblezen Casino - Player’s deposit is delayed.

Gamblezen Casino - Player’s deposit is delayed.

Opened
Current status

Waiting for player to reply

5d 20h 2m 26s

Gamblezen Casino
Safety Index 9.5 Very high

Case summary

The player from Indonesia deposited €109 using a crypto method 8 hours ago, but the funds have not yet been credited to his account. He has not received any communication from GAMBLEZEN and is urging for immediate follow-up on the issue, noting that other members are facing similar problems.

Public
Public
2 days ago

I made a deposit of €109 or around $125 since 8 hours ago using Crypto method, but until now I have not received my deposit funds, I have not even received any email reply from GAMBLEZEN.

So I ask you to immediately follow up on this case because I know that this site is Casino.guru pride site.

so that this becomes easier for you, and as far as I know this problem is experienced by many other members, so you should lower the GAMBLEZEN rating score

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Public
3 hours ago

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
3 hours ago

Dear Radja999,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamblezen Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Have you made previous successful deposits in the casino using the same payment method?
  • Could you please share the full hash of the transaction so we may independently verify that the transactions were successful?
  • Could you please share with me all relevant communication with the casino regarding the issue? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Radja999 has 5d 20h 2m 26s to reply

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