Gamblezen Casino - Player's bonus spins are delayed.

GAMBLEZEN OFFERED 80 FREE SPINS TO VOTE FOR THEM -- HERE ON CASINO GURU -- IN THE NOMINATIONS.

THEY HAVE NOT CREDITED THE SPINS, WILL NOT REPLY TO MY RNAILS AND THE LIVE CHAT FUNXTION AT THE CASINO HAS BEEN DISABLED.

THIS IS DELIBERATE MISLEADING TO GET VOTES AND I WISH I COULD WITHDRAW MY VOTE!

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the promotion you participated in?
• Have you made any real money deposits in order to receive the Free Spins?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila

We have carefully reviewed the player’s complaint and would like to clarify the situation:

Regarding the 80 free spins: the bonus was successfully credited to the player’s account. Furthermore, the player used these free spins. (I have attached a screenshot confirming this)

Regarding customer support: the player claims that the live chat is disabled and that we do not respond to emails. This is not true. The player did indeed communicate with our customer support team during the relevant period. We have records of this communication.

Regarding misrepresentation: there was no intentional misrepresentation. The offer was fulfilled—the spins were credited and used by the player.

We understand the player’s frustration, but the facts do not support the claims made in the complaint. If necessary, we would be happy to provide supporting documentation (logs, chat history, bonus credit records).

We would also like to note that the promotion is taking place on a different website, not on Casino Guru.

Please let us know if you require any further information from us.

Dear Nativityinblack1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru