The player from the United Kingdom was frustrated with the casino, stating they excelled at using delaying tactics in their processes. The player’s complaint could not be investigated or resolved due to a lack of response to the Complaints Team’s inquiries and reminders. Consequently, the complaint was closed at that time. The player was informed that they could reopen the complaint in the future if they chose to resume communication.
Gamblezen Casino - Player faces delayed responses from the casino.
Closed
Our verdict
Player stopped responding
Amount: £70,000
Gamblezen Casino
Safety Index 9.5 Very highCase summary
Discussion
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1 month ago
This site really knows how to get up your nose. Any delaying tactics thery are the pros at it.
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4 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please specify what sort of delay you are experiencing at this casino? Do you have any pending withdrawal requests that you would like to receive? If so, when exactly did you submit these withdrawal requests?
- Have you completed the full KYC verification process at this casino, or at least submitted identity documents for verification?
- Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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3 weeks ago
Dear tokolosh,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
