Gambiva Casino - Player's account has been closed without explanation.

Deposited 500€ and won 1500€.

First the kyc approval took a long time and then the withdrawals were in review for a week. Afrer a week I woke up to an email that my account was closed due to breach of TOS, I have read TOS and I have not broken a single point. Casino refuses to explain what point I broke.

I want my money and this casino to be deleted of the site - noone has had a positive experience with it.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gambiva Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Was the refund of your deposits already processed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas