Gambiva Casino - Player’s account has been closed, winnings confiscated.

Hi,

Nearly 8 weeks ago I won around €3,000 on Gambiva Casino, and since then I have been unable to receive any meaningful response regarding my account closure and withheld winnings. To fully show you what I mean, you can look at the attached images.

Here is what happened:

• I deposited €125 and lost it.
• I then made another €125 deposit.
• I used the bonus that came with the deposit and continued playing afterwards with what I believed to be real balance funds (I literally one shot the bonus, lost, so I could play with real money, do not believe in bonusses)
• Over approximately 3 days, I managed to grow my balance to around €3,000.

After this:

• I fully completed KYC verification (passport, bank verification, etc.).
• My verification was approved by the casino.
• I requested a withdrawal, following their stated limits (€1,000 per day / €2,000 per week).
• After waiting about a week without updates, I received an email stating that my account had been suspended. No detailed explanation or evidence was provided. The casino refunded my deposits (€250 total), but confiscated the remaining balance and stopped responding to my emails entirely.

I later discovered there may have been a max-bet rule connected to the bonus terms. However:

• the casino allowed all wagers to be placed,
• no warning was shown,
• my account was fully verified and approved afterwards,
• and no transparent explanation was ever provided before permanently suspending my account.

I understand casinos have terms and conditions, but completely withholding winnings and ignoring further communication feels extremely unfair and unprofessional.

I am simply looking for:

• a transparent explanation,
• evidence of the alleged violation,
• and a fair review of the case.

If anyone has advice or experience with Gambiva / Fortunato LLC Limitada, I would greatly appreciate it.

Thank you.

[Redacted]

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
• Are you aware of having placed bets above the allowed limit?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila