The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The casino had confirmed that the player's payment had been successfully processed after an initial delay. We closed the complaint due to the lack of response from the player following the resolution of the withdrawal issue.
Gama Casino - Withdrawal of player's winnings has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €450
Gama Casino
Safety Index:LowCase summary
Discussion
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7 months ago
Translation
Hello dear Casino Guru team.
I have another problem with my payout.
Yesterday, June 5, 2025, at 1:13 p.m., I deposited €25 and won €450. I wanted to withdraw this amount and requested a withdrawal at 7:23 p.m.
Since I've been depositing at the casino several times a day for several months and have also withdrawn a few times, I know that it never takes longer than an hour. I'm at the highest VIP level there, which is also advertised as a quick payout.
Unfortunately, 12 hours later, nothing has happened. I can even cancel the payout, which is new.
I won the amount without using a bonus and of course no one responded to my support request via email, so I'm going down this route again. Unfortunately, this isn't the first time.
Last week I was able to get a payout as usual, but this week it's not working again.
I'm choosing this step because I know from the past that when I submit a complaint here and someone from Casino Gama contacts me, it has always worked.
The support at this casino is simply a complete disaster.
I hope for a quick solution to my problem.
Best regards
Edited by a Casino Guru admin
Automatic translation:
Public
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7 months ago
Dear trendmensch,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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7 months ago
Hello!
Thank you for your patience and we apologize for the long delay in withdrawing your funds.
We inform you that your payment has been successfully processed. Please check the receipt of funds to the specified payment method.
If you have any additional questions, we will be happy to help.
Best regards, Gama Casino.
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7 months ago
Dear trendmensch,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Dominika
Casino.Guru
