The player from Germany faced repeated cancellations of his withdrawal requests from the casino, despite having previously withdrawn €450 multiple times without issues. After contacting support, he learned that the payment service provider was canceling his withdrawals, yet he continued to experience this problem and had tried eight times to withdraw his remaining balance of €2000. The issue was resolved when the player successfully received his last withdrawal of €450 after a delay. The Complaints Team marked the complaint as resolved following this confirmation.
Gama Casino - Player’s withdrawals are being canceled.
Resolved
Our verdict
Case closed
Amount: €2,000
Gama Casino
Safety Index 9.8 Very highCase summary
Discussion
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1 year ago
Translation
I have another problem with my payout.
I made a lot of deposits today and didn't use any bonus or anything.
I won an amount, of which I have already withdrawn €450 three times.
Since the payout is always limited to €450, I have done this three times so far and it worked just like it did in the last few weeks.
Unfortunately, I'm now having the same problem again: all my subsequent withdrawals are being canceled for no reason. When I contacted support, I was simply told that the payment service provider had canceled them and that I should try again. I've already tried this eight times, but unfortunately, it keeps getting canceled.
Since this is nothing new for me and I know that if I open a case here and the Casino Gama team will comment on it, I hope it will work again.
And no, dear Casino Gama, I don't want to cash out my winnings via crypto. I want to withdraw my winnings the same way I deposited them!
Attached you can see the failed withdrawals and my account balance of €2000, which I would like to withdraw.
I would like to thank the Casino Guru team in advance for their help with this problem
Ps
Of course, I no longer receive any feedback from support.
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1 year ago
Dear trendmensch,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the payout.
To better understand the situation and assist you effectively, could you please provide more details regarding the following:
- What payment methods did you use for your deposits?
- Are you able to choose any other payment methods for withdrawing your winnings besides crypto?
- Have you received any specific error messages during your withdrawal attempts?
- Can you confirm if there are any withdrawal limits or pending verification processes on your account?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
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1 year ago
TranslationThank you for the quick reply. Some withdrawals have now been cut off, but unfortunately, the last withdrawal has been stuck at 5 p.m. yesterday for €450, which I'm still waiting for today. A withdrawal usually takes a maximum of 30 minutes, but unfortunately, this one is stuck right now.
I hope this one will arrive as well.
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1 year ago
TranslationI have just received the last 450 euros, so the case is closed and once again thank you for your attention
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1 year ago
Hello!
As we can see, this withdrawal has been successfully credited to your account.
We apologize for the long wait and any inconvenience this may have caused.
Best regards, Gama Casino Team.
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1 year ago
Dear trendmensch,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
