Gama Casino - Player’s account verification is delayed.

The casino is refusing to verify my account unless I provide my bank card details, even though I have never used a bank card there. Both my deposit and my withdrawal were made in ETH cryptocurrency. I have already submitted my ID, a bank statement to confirm my address, a screenshot of my ETH wallet app, and a selfie with my ID. All these documents have been verified.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’re facing with your account verification. To better understand and address your situation, could you please provide us with the following details?

• What specific documents or information has the casino requested regarding your bank card?
• Are there any additional payment methods you have used apart from Ethereum?
• Have you possibly used your bank account to top up your crypto wallet?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

They did not specify what exactly they want. They told in chat I need to verify my bank card.

I never used my bank or card not in casino and not to top up my crypto.

Hello,

Thank you for providing the requested information, and we sincerely apologize for the inconvenience caused.

After a thorough review, we would like to clarify that the request for bank card verification was made in error, as no bank card transactions have been recorded on your account. We appreciate your patience while this matter was being reviewed.

You are welcome to continue using the previously verified cryptocurrency address for your withdrawals. All further transactions will be processed in accordance with the current withdrawal limits of the project and based on your account level.

Thank you again for your understanding.

Best regards, Gama Casino Team!

Great news. I will now make withdrawal and inform you on the process.

Dear Gama Casino Team,

Thank you for reaching out to us and assisting the player.

Dear player,

Could you please specify if you submitted your withdrawal request? If so, what is the current status of your payment?

Thank you for your help and attention to the issue. Casino almost pay me everything. You can close the complaint.

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru