Gama Casino - Player's account closure request is being ignored.

I asked for a break, but they are ignoring me. Later, I asked to close my account, but they are ignoring me again. Please help me close my account.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Attila

I send you email. Thank you

Thank you for your response. Could you please forward the email in which you requested the closure of your account directly to my email rather than attaching it as a screenshot? Additionally, do you currently still have access to your account? When was the last time you made a deposit in this casino?

If possible, please attach a screenshot of your deposit history as well.

Thank you for your patience and cooperation.