The player from Germany faced difficulties withdrawing €100 from the casino after a €20 deposit. He could not use credit cards due to bank rejection and did not own cryptocurrencies, which were the only available withdrawal option at that time. Despite requesting assistance, he found the casino uncooperative. The issue was resolved when he successfully withdrew using cryptocurrency, and the withdrawal was approved.
Galactic Bets Casino - Player's withdrawal is delayed and options are limited.
Resolved
Our verdict
Case closed
Amount: €100
Galactic Bets Casino
Safety Index:HighCase summary
Discussion
Public
Public
11 months ago
Translation
Good morning, I paid €20 at this casino and would like to withdraw €100. However, they only offer the option of withdrawing with crypto or by credit card. My bank is rejecting the payment due to security concerns, which I have informed the casino. I requested a transfer, and it was forwarded to the responsible department, but I keep getting the same response: it will take longer because it's supposedly a sensitive issue. We're talking about a transfer, which shouldn't be a sensitive issue these days. I've also tried withdrawing with a different credit card, but this is always rejected or the withdrawal is canceled. Since yesterday, the only option is to withdraw crypto without a credit card; I don't own any cryptocurrencies. I'm asking for help because the casino is uncooperative.
Automatic translation:
Public
Public
11 months ago
Dear Heiko004,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too; also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Was your account verified successfully in the past?
- Could you please share with me your communication with casino support regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
Public
Public
11 months ago
TranslationI've now withdrawn with crypto. The withdrawal was approved, and the money received can be used to close the complaint.
Automatic translation:
Public
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11 months ago
Dear Heiko004,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
