Galactic Bets Casino - Pelaajan kotiuttaminen viivästyy ja vaihtoehdot ovat rajalliset.

Good morning, I paid €20 at this casino and would like to withdraw €100. However, they only offer the option of withdrawing with crypto or by credit card. My bank is rejecting the payment due to security concerns, which I have informed the casino. I requested a transfer, and it was forwarded to the responsible department, but I keep getting the same response: it will take longer because it's supposedly a sensitive issue. We're talking about a transfer, which shouldn't be a sensitive issue these days. I've also tried withdrawing with a different credit card, but this is always rejected or the withdrawal is canceled. Since yesterday, the only option is to withdraw crypto without a credit card; I don't own any cryptocurrencies. I'm asking for help because the casino is uncooperative.

Guten Morgen ich zahlte in diesem casino 20€ und möchte 100€ auszahlen lassen, allerdings gibt es hier nur die Option mit crypto auszuzahlen, oder mit Kreditkarte. Meine Bank lehnt die Zahlung wegen Sicherheitsbedenken ab was ich dem casino mitgeteilt habe. Ich bat um Überweisung es wurde an die zuständige Abteilung weitergeleitet, allerdings bekomme ich immer das selbe zu hören das es noch dauert, weil es angeblich ein heikles thema wäre. Wir reden von einer Überweisung was im diesem Zeitalter kein heikles thema darstellen sollte. Ich habe auch versucht über eine andere Kreditkarte abzuheben dies wird immer abgelehnt bzw die Auszahlung storniert. Seit gestern gibt es jetzt nur noch die Option crypto ohne Kreditkarte auszuzahlen ich besitze keine cryptowährungen. Ich bitte um Hilfe, weil das casino unkooperativ ist.

Dear Heiko004,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too; also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Was your account verified successfully in the past?
• Could you please share with me your communication with casino support regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I sent it by email

Habe es per Email geschickt

And my account is verified

Und mein Konto ist verifiziert

I've now withdrawn with crypto. The withdrawal was approved, and the money received can be used to close the complaint.

Habe jetzt mit krypto ausgezahlt. Auszahlung wurde genehmigt, Geld erhalten kann geschlossen werden die Beschwerde.

Dear Heiko004,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru