FUNHOUSE Casino - Player's withdrawal is delayed due to account issue.

Well I put 20in and I took a bonus where I had to get to 180 which I done but then they ended up saying that I was illegally betting on my id I don't even know what that is ment to mean lol.. and you can see where they say that I have been paid then they go on about the illegally betting again

Dear Kreusej,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you play casino games or bet on sports?

Has the casino specified the illegal betting?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hi Dominika,

Sorry it has taken me this long to reply

No I haven'made a withdrawal before in this casino,

In the casinos that I play you don't have to do a kyc verification I hope this is not a problem. They just ask for your payid, BSB and account number & phone number

Casino games only

No just ii was illegally bettingi have it in the screen shots I sent to you.but after I found out that they weren't going to pay me after around 2 hrs or so I ended up going in to the casino and playing the 20 deposit they put back in to my wallet as a gift to me lol

Dear Kreusej, have you been able to find out more from the casino about the detected illegal betting?

No I haven't sorry

Thank you very much, Kreusej, for providing the necessary information. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Kreusej,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite FUNHOUSE Casino representative to join this conversation.

Dear FUNHOUSE Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka