Fundalor Casino MX - Player is struggling to withdraw from casino.

I'm having a problem with Fundalor casino; it won't let me withdraw. I've already sent them the requested information by email, but they haven't responded through any channel.

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Dear Rafixx,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Could you please give me the date when you asked for withdrawal?
• Did you use any casino bonuses, or do you currently have any active bonus?
• Did you complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.