The player from Mexico faces ongoing issues with Fundalor Casino regarding a deposit made through Oxxo Pay, which has not been reflected in her account balance since January 30th. Despite confirming with Oxxo Pay that the transfer was sent, she received no timely response from the casino, leading to frustration over service quality.
Fundalor Casino MX - Player experiences delayed deposit issues.
Resolved
Our verdict
Case closed
Amount: Mex$400
Fundalor Casino MX
Safety Index:Above averageCase summary
Discussion
Public
Public
yesterday
Translation
Seriously, this is frustrating, and Fundalor Casino's lack of interest is obvious in resolving the deposit issues. I've been trying to claim a deposit I made through Oxxo Pay since Friday, January 30th. It's stressful that their payment methods don't accurately specify how long a deposit takes to appear in the casino. It says it's reflected in your balance immediately, but it's been since Friday at 12:11 PM, and now, February 2nd at 10:00 PM, I still don't have a balance in my account. I contacted Oxxo Pay, and they told me they already sent the transfer. I contacted Fundalor and told them Oxxo Pay had already sent the transfer, and they said they would review my case and send me an email... This isn't the first problem I've had with my deposits at this casino; it's the second time in less than a month. They clearly don't care about resolving these issues. What's going on? Are they understaffed? I don't know if this is just happening to me with Fundalor, but this is the last time I'll be using them. This is awful, people... if I deposit money, it's to play right away, not a week later. What terrible service, honestly...
Automatic translation:
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15 hours ago
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15 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’s credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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9 hours ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear herlindacossiovale68,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
