The player from Germany had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player experienced multiple issues with her withdrawals, including blocked transactions and cancellations, which led to delays and frustration. After intervention from our Complaints Team, the casino processed her withdrawals successfully. The complaint was marked as resolved, and the player confirmed receipt of her winnings.
Funbet Casino - Withdrawal of player's winnings has been delayed.
Resolved
Our verdict
Case closed
Amount: €3,500
Funbet Casino
Safety Index:Above averageCase summary
Discussion
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8 months ago
Translation
Hello, I'm having problems with my withdrawal. I've been waiting for my withdrawals for eight business days now. The stated three business days have long since passed. I have three €500 withdrawals pending and a balance of €2,000 that I want to withdraw. According to the website, KYC is OK, and I earned the balance without a bonus.
I had already successfully received 1000 euros after 3 working days and immediately afterwards the problem started.
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8 months ago
Dear player,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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8 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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7 months ago
TranslationThe 14-day period is fine. However, Funbet's terms and conditions state a processing time of 1-3 business days. That time is long gone. I'm just being left hanging. I wish they'd at least given me a reasonable answer with a timeframe, but I keep getting these copy-paste texts. Recently, I also received an email from a VIP employee.
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7 months ago
Dear player,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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7 months ago
TranslationHello, no there is no payout yet.
I have written to support several times but no chance, always the same answer.
Please help me
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7 months ago
TranslationHello, nothing has happened yet. It's always the same thing. 
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7 months ago
TranslationNow, after informing Funbet, I have received a payout.
But now there are still 2000 euros outstanding!
With the current payouts it shows me an error message and no one can help me.
This is all unbelievable!
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7 months ago
TranslationMy withdrawals keep getting canceled. 
It's the same withdrawal method as the deposit method, so everything's fine. The previous withdrawal worked, too...
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7 months ago
TranslationNo, that doesn't solve anything. I can't make any withdrawals to my card anymore because you've blocked it. You've already lowered my VIP status. I can't even withdraw the current €500 daily because I get an error message. Every other withdrawal function works, but this one doesn't because you reject it and keep canceling.
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7 months ago
Dear player, could you please clarify when exactly your card started being blocked?
Have you tried using another withdrawal method offered by the casino? If yes, what was the result?
Has the casino provided you with any specific reason why your card is now being rejected, despite having been used successfully before?
Could you please confirm whether you have received any formal notification from the casino about your VIP level being downgraded, and when this occurred?
You can upload screenshots here in this thread, or send everything via email to dominika.l@casino.guru.
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7 months ago
TranslationHello, I haven't received any notification from the casino regarding the downgrade. I only noticed it because the maximum withdrawal limit is now €500. But it wouldn't be a big deal.
I've looked into it, and other payout methods would work. But that's out of the question because I want to continue transferring to my Mastercard, as usual. Otherwise, a bank transfer could cause problems with my account in Germany.
And no, the casino doesn’t give a reason for the rejection.
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7 months ago
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I'm still getting this message. I've also contacted support, and they can't help me.
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7 months ago
TranslationI'm still waiting. I hope I don't have to wait for weeks again. You've already managed to reduce some of the original winnings.
I hope this will go faster now
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7 months ago
Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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7 months ago
Hello HavkmpJul,
My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.
Dear Funbet Casino,
Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.
Thank you in advance.
Respectfully,
Attila G.
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7 months ago
TranslationHello, Jeton's Mastercard withdrawals are blocked. I would also like to withdraw to my original Mastercard, please. I really want to know why Funbet is blocking this.
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7 months ago
TranslationI'll try again with MiFinity. If that doesn't work, Funbet MUST reactivate my card withdrawal.
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7 months ago
TranslationFunbet has now activated my card for withdrawals. Now the casino just needs to pay out my remaining balance to the card. I hope it happens this week. The Mastercard with the 2600 at the end.
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7 months ago
Dear HavkmpJul,
Upon reviewing your account we can see most of your withdrawal request was cancelled from your end before we could process it from our side.
We would like to bring to your attention that you are permitted to have a maximum of three (3) active withdrawal requests at any given time, with each request requiring a gap of 24 hours. For any subsequent request beyond the third, you will need to wait for one of the previously submitted withdrawal requests to be processed.
In addition, bear in mind that in case you decide to revoke an existing pending withdrawal, the withdrawal process will recommence.
We would also like to inform you we will provide you with an update regarding your current pending withdrawals at the earliest opportunity.
Kind regards,
FunBet team.
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7 months ago
TranslationYes, it kept getting canceled because Funbet made a mistake, and the withdrawal to my card was repeatedly blocked. You seem to have resolved that now. I'm still waiting for the withdrawals, though.
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7 months ago
TranslationAnd the payment is still overdue and the terms and conditions are not being adhered to.
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7 months ago
Dear Funbet Casino,
We kindly ask you to process the player’s withdrawals within the timeframe outlined in your policies.
Thank you in advance for your cooperation.
Best regards,
Attila G.
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7 months ago
TranslationThank you, dear Casino Guru team, for your help. Funbet has now processed my withdrawals. I hope this structure behind Funbet and all its associated casinos will improve. The scheme behind it is quite obvious.
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7 months ago
Dear HavkmpJul,
Thank you for the update.
Could you please confirm whether you have received all of your withdrawals? Can we proceed with closing this complaint?
Thank you in advance.
Best regards,
Attila G.
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7 months ago
TranslationYes, the complaint can be closed. Thank you again.
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7 months ago
Dear HavkmpJul,
We are pleased to inform you that your withdrawal has been successfully processed, and the funds were dispatched from our end on September 24, and September 25, 2025.
The funds may take between 3 to 5 business days to reflect in your account; however, this timeframe is contingent upon the payment method utilized and the standards of your bank.
We would also want to inform that at this moment, we do not observe any pending withdrawals or an active balance associated with your account.
Our team wishes you all the best for your future activities!
Kind regards,
FunBet team.
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7 months ago
Dear HavkmpJul,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Attila Gorkij
Casino.Guru
