The player from Germany had three unprocessed withdrawals of €500 each from Funbet, totaling €1,500, and had been waiting nearly four weeks. Despite contacting support, he received generic responses without resolution. The issue was resolved after the player received several payouts and confirmed satisfaction with the resolution.
Funbet Casino - Player's withdrawals are delayed at Funbet.
Resolved
Our verdict
Case closed
Amount: €1,500
Funbet Casino
Safety Index:Above averageCase summary
Discussion
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5 months ago
Translation
Hello dear Casinoguru team,
I won at Funbet on July 9, 2025, and since then, three withdrawals of €500 each have remained unprocessed. The provider's (Funbet) chat support repeatedly gives me standard platitudes like, "Rest assured that your withdrawal is safe with us. The finance department will process your request shortly." I've been waiting almost four weeks for the payout of my €1,500 winnings. I would be very grateful if you could help me with this.
Thank you!
Automatic translation:
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5 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
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If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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5 months ago
Translation
Hello Tomas,
to your questions:
1. No, I have not made a successful withdrawal from Funbet in the past, as this is my first withdrawal request from Funbet.
2. The casino hasn't initiated the verification process yet. Under the Verification section on the homepage, it says "Your account does not currently require verification." Therefore, I can't currently submit any KYC documents.
3. I received a 350% non-sticky bonus upon deposit. However, I never claimed the bonus money because I was winning real money right at the beginning. I then canceled the bonus money and made a withdrawal.
I've been waiting for my withdrawal requests (3 x €500, a total of €1,500) since July 9, 2025. The status of the withdrawals has been "in process" ever since, and the casino's live chat has only been putting me off.
I hope you can help me.
Thank you in advance and best regards!
Automatic translation:
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5 months ago
Translation
Hello Tomas,
I just saw that the first two payouts of over €500 came today.
We are now missing 500€.
It is still a disgrace for Funbet to keep the money for almost a month.
I hope the outstanding €500 will be processed and paid out soon.
Automatic translation:
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5 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Olli9292,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
