Funbet Casino - Player’s withdrawals are delayed and not processed.

funbet are not accepting my withdraws at all. Been 2 weeks now trying to wothdraw my money. 500 euros each time, but they dont even accept it. Everytime i ask them about it, they say the money is safe, or im there priority, they been talking to the payment team. Same answers everytime. I have 3 pending withdraws now that they have not even looked at.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear Funbetdontpay,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru

We’ve reopened this complaint at the request of Funbetdontpay. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Could you please let us know if there have been any updates since your last message?

Dear Funbetdontpay,

We are pleased to inform you that your recent withdrawals has been successfully processed, and the funds were dispatched from our end on September 11, 2025.

The funds may take between 3 to 5 business days to reflect in your account; however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

At this moment, we do not observe any further pending withdrawal request.

Please also be advised that you are permitted to have a maximum of three (3) active withdrawal requests, each separated by a gap of 24 hours. For the fourth request, you will need to wait for one of the previously submitted three withdrawal requests to be processed.

Thank you for being so patient with us! We really appreciate it.

Best regards,  

FunBet team.

Dear Funbetdontpay,

Once again, we are pleased to inform you that your recent withdrawals has been successfully processed, and the funds were dispatched from our end on September 17, 2025.

The funds may take between 3 to 5 business days to reflect in your account; however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

We sincerely appreciate your patience during this time.

Best regards,  

FunBet team.

Dear Funbetdontpay,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Funbetdontpay,

Upon reviewing your account, at this moment, we do not observe any pending withdrawals or an active balance associated with your account. 

Please be informed that your recent pending withdrawals dated September 17, September 18, and September 19, 2025, were cancelled from your side, on September 19, 2025, and the corresponding amount was utilized appropriately.

Our team wishes you all the best for your future activities!

Kind regards,

FunBet team.

Thank you, FunBet team, for your cooperation, updates, and willingness to assist. However, as the player has not responded again and it appears there is no remaining balance, we must close this complaint without further action. Thank you for your understanding.