Funbet Casino - Player's withdrawals are delayed and limited.

I have made a quite significant win, but Funbet only allows me to withdraw 800 euros per day and up to 3 withdrawals in processing at a time.

However, they are delaying my withdrawals. Where it used to take 1-3 business days, it has now reached 7-8 days without any update.

The amount I want to withdraw is quite large, and instead of helping, they are making my life even more difficult.

Dear grnakata,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

They blocked my withdrawals and suddenly they are asking me to verify an old card that I no longer have and I don't make deposits from there.

I asked them yesterday to delete this debit card that I no longer have in my possession.

Today I contacted them again and they informed me that this debit card has been deleted, but despite this they still ask me to verify it and they still have my withdrawals blocked.

I sent them a bank statement stating that this card was once in my possession but is no longer available.

They started asking for my debit card that I use to make deposits and withdrawals.

This card expires at 7891, even though I send it to them, they keep telling me they want 5560 (unavailable) which I have been using for months.

Thank you very much for your reply, grnakata. Do I understand correctly that verifying that specific card seems to be the only issue? Have you provided any other documents to verify your account, and have they all been approved?

They didn't ask me anything else, their only problem is this particular card and I can't do anything about it, I've tried everything.

Could you please clarify what the issue with the card is? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

My problem is that they are asking me to verify an old card that has been canceled and is not being used.

I send them the document from the bank that the specific card has been canceled and they have issued a new one and they do not accept the document even though it has the bank's stamps and whatever else they ask for.

Can you please forward all the communication between you and the casino to kristina.s@casino.guru?

I can't...I've talked to them on live chat over 30 times in the last month and a half and the live chat history keeps getting deleted.

Thank you very much, grnakata, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear grnakata, I've just reviewed your case and I’m sorry that you’re facing this challenge with verification. I will reach out to the casino and see what can be done to help you once they reply. In the meantime, can you please specify when you deposited using your old expired card the last time? And when did exactly it expire? Do you have a photo of it, on which the expiration month/year is visible?

Dear Funbet Casino, I'd like to invite you to join this conversation and assist us in resolving the player's complaint. Could you please share more information regarding the case? Specifically, explain why the document from the bank confirming the card was expired was not sufficient. What is the current requirement exactly? What documents did you ask the player to verify the expired card?

I look forward to hearing from you. If you have any supporting evidence, please send it to my email at natalia.b@casino.guru.

Kind regards,

Natalia

They accepted all the documents, they didn't ask me for anything else, but despite this, my withdrawals are still blocked.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They just unblocked my withdrawals today.

The issue has been resolved.

Dear grnakata,

Thank you for these positive updates! I'm glad to hear that your issue has been resolved so I'll mark your complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru