The player from Norway has been waiting for his withdrawals for one month and has received repeated generic responses about delays without any verification requests. He expresses frustration over the lack of progress from Funbet and aims to warn others about his experience.
Funbet Casino - Player’s withdrawals are delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 6h 52m 13s
Funbet Casino
Safety Index 6.4 Below averageCase summary
Discussion
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Public
4 days ago
To illustarte how slow and hopeless funbet are, this is a mail from them one month ago, 05.05(1 month ago):
"I apologize for this inconvenience but please don't worry! I personally checked both of your withdrawals and eveyrthing is okay with them however they have just been slightly delayed due to higher number of requests our relevant department received at once to check. Again I am sorry for this but please rest assured they will be paid out as soon as possible. Thank you so much for your patience!"
I have gotten no verification demands, I have sent them a reminder 5-6 times. same answer every again. I am missing 2 withdrawals.
I want to warn other about this casino, deliberality stalling withdrawal like this. I think this will solve, but I am tired of complaining to them, therefore I am making this complaint to get the money + people can see what kind of casino Funbet are.
I will of course write here if I get the withdrawal quick, but if that is so, it is a shame that it has to be this way.
no other to say, everything else is normal.
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19 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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19 hours ago
Dear EIRIKMYSEN,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share with me your communication with the casino and a screenshot of your pending payout request? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
