Funbet Casino - Player’s withdrawals are delayed.

To illustarte how slow and hopeless funbet are, this is a mail from them one month ago, 05.05(1 month ago):

"I apologize for this inconvenience but please don't worry! I personally checked both of your withdrawals and eveyrthing is okay with them however they have just been slightly delayed due to higher number of requests our relevant department received at once to check. Again I am sorry for this but please rest assured they will be paid out as soon as possible. Thank you so much for your patience!"

I have gotten no verification demands, I have sent them a reminder 5-6 times. same answer every again. I am missing 2 withdrawals.

I want to warn other about this casino, deliberality stalling withdrawal like this. I think this will solve, but I am tired of complaining to them, therefore I am making this complaint to get the money + people can see what kind of casino Funbet are.

I will of course write here if I get the withdrawal quick, but if that is so, it is a shame that it has to be this way.

no other to say, everything else is normal.

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Dear EIRIKMYSEN,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino and a screenshot of your pending payout request? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Now finally they communicated with me. I will tell you what happens when I get new info, just let the complaint stay open.

I guess it helped to complain, the case is resolved and the money has arrived.

Dear EIRIKMYSEN,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru