The player from Germany had been unable to withdraw her winnings of €1,000.55 from Funbet since June 2025, with multiple requests resulting in cancellations and no explanation from support. She sought assistance in resolving this issue. The Complaints Team facilitated communication between the player and the casino, which ultimately led to the player providing the necessary details for a successful withdrawal. After several attempts and clarifications, the player confirmed receipt of her payout on October 23, 2025, and the complaint was marked as resolved.
Funbet Casino - Player’s withdrawal requests have been canceled.
Resolved
Our verdict
Case closed
Amount: €1,000
Funbet Casino
Safety Index:Above averageCase summary
Discussion
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6 months ago
Translation
Good day,
I would like to ask for your help as I am unable to withdraw my balance from funbet.
I have been registered with funbet since June 18, 2025. My winnings total €1,000.55.
I have already requested a payout several times, but nothing has happened.
If you contact support, you're always just given a fob. You receive no help explaining why your requested withdrawal keeps getting canceled, and the desired withdrawal amount is available again as your gaming balance.
Maybe you can help me. Thank you!
1.1 - Withdrawal request 22.06.2025 08:38
1.3 - Withdrawal request 23.06.2025 19:03
1.4 - Your withdrawal was canceled - 05.07.2025 10:18
1.7 - Your withdrawal was canceled - 08.07.2025 09:43
1.8 - Withdrawal request dated 20.07.2025 16:14
1.10 - Your withdrawal was canceled 20.07.2025
1.11 - Withdrawal request 20.07.2025 16:14 12:39
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6 months ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about the difficulties you're experiencing. To better understand your situation, please allow me to ask a few clarifying questions:
- Could you please specify the amount you've been trying to withdraw?
- Have you ensured that your withdrawal requests comply with the stated limit of €500 per 24 hours, as indicated by customer support for your current VIP level?
- Which payment method did you select for your withdrawal requests? Was it the same method you used for depositing?
- Have you successfully completed the full KYC (Know Your Customer) verification process?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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6 months ago
Translation
Hello Veronica,
Thank you for your help. I'm happy to answer your questions.
Could you please specify the amount you wanted to withdraw?
I tried different withdrawal amounts: €100 - €300 - €500
Have you ensured that your withdrawal requests comply with the €500 per 24-hour limit specified by Customer Support for your current VIP level?
I am of the opinion - YES
Which payment method did you use for your withdrawal requests? Was it the same method you used for deposits?
Yes, it was the same method I used for the deposit.
Alternatively, I also tried withdrawing to a bank account. That didn't work either.
Have you successfully completed the full KYC (Know Your Customer) verification process?
Probably not, since I wasn't taken there at all.
When I click on verification, the following text appears: It looks like your account doesn't need to be verified. Have fun with our games.
I also asked support about the verification question and received no answer.
Looking forward to hearing from you again. Have a nice Sunday.
Kind regards
[name hidden by Casino Guru]
Edited by a Casino Guru admin
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6 months ago
Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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6 months ago
Hello there,
Thank you isolde195211 for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask Funbet Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.
Thank you!
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6 months ago
Translation
Hello Peter,
The payout was always pending for 2-3 days and was then canceled.
In response, I always received a standard answer about what one should/can/must pay attention to during the next withdrawal.
When I specifically asked what was missing or whether I needed to verify myself, I didn't receive a response.
Greetings Isolde
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6 months ago
Dear isolde195211,
Unfortunately, we do not have access to that information on here. Therefore, we kindly ask you to confirm which email address you used to create your Funbet account so we can check your case.
Thank you for your cooperation!
Best regards,
Funbet team
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6 months ago
Translation
Thank you, that sounds good.
Let's wait and see.
Best regards
Isolde
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6 months ago
Dear isolde195211,
We have an update from the relevant department. There are currently no documents needed from your side.
We kindly advice you to use another payment method for withdrawals. Please, let us know if that works.
Best regards,
Funbet team
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6 months ago
Translation
Hello,
I have now requested a payout to a bank account.
Wait and see if something comes.
Best regards
Isolde
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6 months ago
Dear isolde195211, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
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6 months ago
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Hello Peter,
I'll let you know when the partial payout has worked.
Thank you!
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6 months ago
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Hello Peter,
I would like to inform you that my withdrawal request has been in the "Processing" status since August 4, 2025, at approximately 4:00 PM.
I'll get back to you with an update or some positive news.
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6 months ago
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Hello Peter,
The withdrawal didn't work. The amount was credited back to my account.
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6 months ago
Thank you for the update isolde195211. Would it be possible for you to try a different payment method for the withdrawal? Thank you!
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6 months ago
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Hello Peter,
Should I use a different bank account or the Mastercard (which is what I used to deposit)?
I've tried both several times.
Please advise, thank you.
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6 months ago
Thank you for the clarification isolde195211.
Dear Funbet Casino representative, can you let us know what the issue might be with the player's withdrawal? Thank you in advance!
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6 months ago
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I have now started another withdrawal via "BANK Transfer"
Only the IBAN was asked for.
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6 months ago
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The withdrawal via BANK Transfer has already been canceled.
Now try the MasterCard again.
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6 months ago
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Hello Peter,
Now I've taken a step further!
I just spoke to the bank that issued my MasterCard.
In fact, you can make deposits with MasterCard, but this casino is blocked for withdrawals.
Now the question arises: how do you access your credit?
Why is Funbet dragging this out so much and not helping members in any way to find a solution?
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6 months ago
Translation
Hello Funbet team,
Thank you for your message. I received the email from Funbet Support at my email address.
However, as already mentioned above, Mastercard does not accept withdrawals from Funbet (deposits to the user account work).
For this reason, no withdrawal to the bank account (same bank) works.
There are no other accounts!
Would PayPal work?
Can I receive my payout another way?
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6 months ago
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I will now answer the email from Funbet support.
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6 months ago
Dear isolde195211,
We are still awaiting your details. You can provide them in the same email thread as the requested details.
Best regards,
FunBet team
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6 months ago
Translation
Dear FunBet Team,
What other information do you expect from me?
I sent all the information to support, who sent me a message to my private email address.
Please check and get back to us if necessary.
Thank you!
Greetings Isolde
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6 months ago
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Hello Peter,
I sent you a copy of the email from the message to FunBet Support (12.08.2025 - 11:06).
Did you get the message?
Please let me know.
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6 months ago
Translation
Didn't receive a confirmation email.
Ticket No.: G1334J-Z331X
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6 months ago
Dear isolde195211,
Thank you for providing the screenshot. Unfortunately, we cannot pay to C24. We kindly ask you to provide us details from another bank.
We will send you a new email requesting the details, since we were unable to see the previous details that you provided.
Thank you for understanding!
Best regards,
FunBet team
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6 months ago
Translation
Hello FunBet Team,
We already knew that Bank C24 does not accept withdrawals.
I don't have another bank account.
Would PayPal work?
Do you have any suggestions for a solution?
I'm curious!
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6 months ago
Dear isolde195211,
We are able to pay out via Crypto. We can do BTC, LTC, DOGE, ETH, USDC and ERC20. Please, let us know if any of those would work for you.
We look forward to your response!
Best regards,
FunBet team
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6 months ago
Translation
Hello dear FunBet team,
Thank you for your suggestion to withdraw in cryptocurrency.
This option is out of the question for me as I have absolutely no experience with it.
Is there another alternative?
Thank you very much for your answer.
Kind regards
Isolde
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5 months ago
Dear isolde195211,
Thank you for the information.
We would also be able to withdraw via wallets, skrill, neteller and mifinity. Would any of those work for you?
Best regards,
FunBet team
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5 months ago
Translation
Good morning,
Thanks for the further suggested solution.
Unfortunately, it is not suitable either.
And now? Are there any other options for getting paid out?
Thanks and greetings Isolde
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5 months ago
Dear isolde195211,
Unfortunately not, these are our only options. We can pay out via e-wallets, another bank (this can also be Revolut) and Crypto.
Best regards,
FunBet team
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5 months ago
Translation
Hello FunBet Team,
Sorry, it took a while; I had to do a little research first.
Now choose a new withdrawal option and request a withdrawal.
Hope it works.
Kind regards
Isolde
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5 months ago
Dear isolde195211, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
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5 months ago
Translation
Hello Peter,
Thank you for the message.
However, I was a bit hasty and still have to wait for the documents to be checked.
Then I'll certainly have to verify myself with FunBet as well, which hasn't been mentioned yet.
Be sure to keep you updated on further developments.
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5 months ago
Translation
Hello FunBet Team,
My account with you is not yet verified.
Please let me know what is required for this.
Thank you.
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5 months ago
Dear isolde195211,
We appreciate your effort. We kindly ask you to double-check that the details provided are correct before attempting again.
Also, we would like to inform you that no documents are required from you.
Best regards,
Funbet team
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5 months ago
Translation
Hello Funbet team,
My requested withdrawal from August 27, 2025 - 8:56 a.m. - is still being processed - transaction verification.
Shortly after the withdrawal request, I received an email confirmation that I had requested a withdrawal of EUR ??? to the payment system's details provided.
Please also note that the request will be processed by the Finance Department shortly.
That's what I'm waiting for!
Kind regards
Isolde
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5 months ago
Dear isolde195211,
We can see that you tried to withdraw again. Did you double-check that the details provided were correct before attempting again?
If the error persists, we kindly ask you to contact your card issuer for clarification.
Best regards,
Funbet team
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5 months ago
Translation
Dear Funbet team,
Which information should I check for accuracy?
A few days ago you shared:
"Thank you for your effort. Please check the accuracy of your information before trying again.
Furthermore, we would like to inform you that no documents are required from you."
Please let me know what you need from me to pay out/withdraw funds via MiFinity.
Apparently I can't find the error.
You are also welcome to contact support; I have already asked them for help.
Many thanks and kind regards
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5 months ago
Dear isolde195211,
By that we advised you to double-check that the details provided from your side were correct before attempting again, if withdrawal turned out to be unsuccessful.
Have you contacted your card issuer for clarification on why this may occur?
Best regards,
Funbet team
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5 months ago
Translation
Dear FunBet Team,
I'm sorry, I don't know which card issuer you mean.
Maybe you can help me out!
Thank you and best regards
Isolde
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5 months ago
Dear isolde195211,
Thank you for your patience.
When requesting a withdrawal to MiFinity, you’ll need to enter the email address linked to your MiFinity wallet directly in the "Payment Information" field that appears in the pop-up window during the withdrawal request. This step is necessary, so the funds can be directed to the correct MiFinity account.
Once you’ve entered the email and confirmed the request, the withdrawal will be processed as usual.
If you experience any issues while filling out the form or submitting the request, so with that in mind, we ask you to try again and let us know.
Best regards,
FunBet Team
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5 months ago
Translation
Good evening dear FunBet team,
I just tried to make a withdrawal as you described.
Doesn't work.
You can enter the withdrawal amount and then select MiFinitY, but a "Payment Information" field does not appear.
Tried to start the withdrawal 3 times.
Can't enter payment information anywhere.
Please help me further. Thanks and regards.
Isolde
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5 months ago
Dear isolde195211,
We can try to process a manual withdrawal via bank transfer. It’s possible that you may have already provided us with your bank details, but to avoid any delays, we kindly ask you to re-send them so we can proceed.
Thank you for your cooperation.
Best regards,
FunBet Team
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5 months ago
Translation
Hello dear FunBet team,
Yes, I would welcome a payout as soon as possible.
Everything necessary for a withdrawal has already been written - including their support.
But nothing happens.
Perhaps someone from your finance department could contact me.
We won't get anywhere like this.
We've been writing back and forth here in a ping-pong fashion for almost 7 weeks now.
That can't be what you intended, can it?
I look forward to your reply.
Best regards
Isolde
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5 months ago
Dear Funbet Casino representative, let us know where the player can send their bank details, and what information will be needed to proceed with the manual withdrawal. Thank you in advance!
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4 months ago
Dear all,
In this case, we have requested the customer’s bank details and have now received them.
We are currently processing the withdrawal and appreciate the customer’s patience and cooperation while this is being handled.
Thank you for your time, and we hope to provide a resolution soon.
Best regards,
FunBet Team
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4 months ago
Thank you very much for the update Funbet Casino representative.
Dear isolde195211, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
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4 months ago
Translation
Hello FunBet Team,
I am happy about the positive news.
I won't believe it until the payout is in my account.
Thank you very much!
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4 months ago
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Hello Peter,
I will be happy to keep you updated on any further developments.
Thank you too.
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4 months ago
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short interim message:
no payout has been made yet!
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4 months ago
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For info:
Unfortunately there was no payout!
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4 months ago
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Good day Peter,
Unfortunately there is nothing POSITIVE to report.
There has been no payout to date; nor has there been a separate message to me from FunBet.
Kind regards
Isolde
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4 months ago
Thank you for the update isolde195211.
Dear Funbet Casino representative, could you update us on the situation with the withdrawal? Thank you in advance!
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4 months ago
Dear all,
We sincerely apologize for the delay in this case. Unfortunately, not all preferred payout options are always available. Therefore, we kindly request that the player provide an alternative bank account or an e-wallet, so we can proceed with the payout without further delay.
Your understanding and cooperation in this matter are greatly appreciated, as we are committed to resolving this case as promptly as possible.
Best regards,
FunBet Team
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4 months ago
Translation
Good evening FunBet team,
Thank you for your message.
I provided your support with an e-wallet on October 3, 2025, and received no response or payout.
At this point, I feel like we're just going around in circles.
But maybe you'll still surprise me, who knows - who knows!!!
Kind regards
Isolde
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4 months ago
Dear isolde195211,
Thank you for the information.
We have emailed you, regarding the information provided. At your earliest convenience, could you please confirm the information to us in that email?
Best regards,
FunBet team
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4 months ago
Translation
Dear FunBet Team,
I have received the separate email and as requested
my email address linked to my e-wallet.
Hope nothing stands in the way of a payout now!?
Thank you and best regards
Isolde
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4 months ago
Dear Isolde,
Thank you for your response.
Could you please reply to the same email you provided with a screenshot showing ownership of the E-wallet account? This should clearly display the account holder’s name. Once we receive this, we can proceed to inform the player accordingly.
We appreciate your assistance with this matter.
Best regards,
FunBet team
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4 months ago
Translation
Hello FunBet Team,
I sent the screenshot.
Best regards
Isolde
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4 months ago
Dear Isolde,
Thank you once again for your message and cooperation.
At this time, we have not received any screenshot from you. The last information we received was only the wallet number. As mentioned previously, in order to proceed, we will need the following:
The email address linked to the wallet
A screenshot confirming ownership of the wallet
Could you please resend these documents at your earliest convenience?
Best regards,
FunBet Team
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3 months ago
Dear Isolde,
We can confirm that a withdrawal has been processed from our end on October 23.
Please confirm once it has been received. If not, kindly allow up to 5 business days for it to reflect on your account.
Best regards,
FunBet Team
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3 months ago
Translation
Dear FunBet Team,
I can hardly believe it, but it's done!
I have received the payout amount of 1,000 euros.
An old saying goes: "Good things come to those who wait." 😊
But it shouldn't always take that long.
Many thanks and kind regards
Isolde H***
Edited by a Casino Guru admin
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3 months ago
Dear isolde195211,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Peter
