The player from Poland had won 10,000 PLN and had requested a withdrawal of 6,000 PLN, but it had not been processed since May 2nd. Despite repeated assurances from the casino that his account was in good condition, he had been waiting 11 days past the promised 3 business days for the withdrawal. The Complaints Team had extended the response time by 7 days; however, due to a lack of communication from the player, the complaint was closed without further investigation.
Funbet Casino - Player's withdrawal request is delayed.
Closed
Our verdict
Player stopped responding
Amount: 6,000 zł
Funbet Casino
Safety Index:Above averageCase summary
Discussion
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7 months ago
Hello, I won about 10 thousand pln in the casino and currently I have reported 6000 zlotys for withdrawal, but the casino has not paid since May 2nd, they reply to my e-mails that everything is correct, that my account is in good condition and there are no problems - but the withdrawal did not go through, every time there are the same answers, I have been waiting 11 days, where they have 3 business days for the withdrawal.
I kindly ask for help.
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7 months ago
Dear Adreon,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
Thank you in advance for your reply.
Best regards,
Kristina
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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7 months ago
Dear Adreon,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
