The player from Germany faces issues with Funbet regarding a promotional bonus and his account balance. After inquiring about an exception for a late deposit, he receives no further response despite multiple communications with the VIP team. Additionally, he has experienced unexplained losses while playing roulette, totaling around €700.
Funbet Casino - Player's withdrawal is delayed due to unresponsive support.
Opened
Current status
Waiting for Casino Guru to reply
3d 23h 15m 1s
Funbet Casino
Safety Index 3.8 LowCase summary
Discussion
Public
Public
1 week ago
Translation
Hello, I received a promotional offer from Funbet: a 100% bonus on my first deposit and a 120% bonus on my second deposit, both within 24 hours. So far, so good. I received this email on August 26th, but unfortunately, I only made my deposit after the deadline. So I contacted the VIP team. vip@funbet.com I inquired whether they could make an exception. This was confirmed to me via email. I can submit it if needed. I was also asked whether it should be a sports or casino bonus. I answered sports. Since then, I've been ghosted. In the live chat, they refer me to standard phrases, saying I've forwarded this to the responsible team, or that I'll receive an email. Nothing happens despite countless emails. Furthermore, while playing roulette in the online casino, my account balance decreased by over €100 within 33 seconds (I have screenshots), even though I had only bet €15. I also reported this in the live chat and to the VIP team. Again, no feedback for a good three weeks. I'm a regular customer there and have always been satisfied until now. Can you help me so that I can finally speak to someone at Funbet?
I'm fully verified, KYC etc., have completed everything, have been a customer for years and have made multiple withdrawals. I just want help; it's about 700 euros in total.
Automatic translation:
Public
Public
3 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Funbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- According to the response from the VIP manager, the bonus would be credited after your balance is spent. Could you please advise whether the deposit bonuses were supposed to be credited in a similar way?
- Could you please explain in more detail your gameplay on roulette? Was any bonus active?
- Could you please explain what the disputed amount of 700€ represents in this situation? Are there any inconsistencies in your player's records?
- Could you please share with me your communication with the casino when you contacted them about the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
