The player from Norway had requested a withdrawal of 5000 NOK, the maximum allowed every 24 hours, but it was still awaiting confirmation by Funbet. He expressed concerns about the delay. The Complaints Team had attempted to gather more information from him; however, due to a lack of response to inquiries and reminders, the investigation could not proceed. Consequently, the complaint was closed, but he retained the option to reopen it in the future.
Funbet Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: 5,000 kr
Funbet Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
7 months ago
hey, i have withdrawel 5000nok, since thats the max you can withdrawel every 24 hours, but it just waits for been confirmed by funbet. i really have a feeling this is scam.
Public
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7 months ago
Dear theman,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or is it related to your account only?
- Since when have the withdrawal requests been pending on your account?
- Have you already cashed out any amount from this online casino? When was that?
Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
7 months ago
Dear theman,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
