The player from Poland has been waiting for a withdrawal for two weeks, although the casino has not paid out money since June 18th. They also reduced his withdrawal limit without reason, despite having prior verified access to higher amounts.
Casino has not been paying out money since June 18th, they promise, they lie and nothing comes of it. They lowered my level for no reason, where I had priority withdrawals up to 8,000 PLN daily, now they give 4,000 PLN. I emphasize that a month ago everything was fine, account verified, withdrawals were made before the problem with no delays.
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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