The player from the Czech Republic experienced difficulties withdrawing winnings from FunBet casino, citing significant delays and a mistake in his date of birth that may have been causing the issue. He requested an investigation into the situation and a possible solution. The Complaints Team attempted to gather more information but ultimately closed the complaint due to the player's lack of response to their inquiries. The player retained the option to reopen the complaint in the future if he chose to resume communication.
Funbet Casino - Player’s withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: 212,000 Kč
Funbet Casino
Safety Index:Above averageCase summary
Discussion
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6 months ago
Translation
I would like to file a complaint regarding my experience with FunBet casino. I have encountered several difficulties, including the inability to withdraw money from winnings and significant delays in payments. I also noticed a mistake in the date of birth. More precisely, the day. The rest of the month and year are correct, which could contribute to this delay. Please, if you can investigate this situation, and if you can offer me a solution. Thank you in advance, burchila ****..if more information is needed, I am at your disposal.
Edited by a Casino Guru admin
Automatic translation:
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6 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Funbet. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Could you please advise when you noticed the mistake in your DOB?
- Did you provide this information correctly during the registration?
- Did you contact the casino to inform them about the mistake and try to update the correct DOB?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
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6 months ago
Dear Dragosflorin111,
Following a review of your account in relation to your concerns, we would like to inform you that at this moment, we do not observe any pending withdrawals or an active balance associated with your account. The funds have been utilized appropriately through the engagement in slot games.
Regarding your concerns in relation to any correction of your personal details. You can send your request via email at support@funbet.com. So our relevant team can check and help you further accordingly.
We hope this helps clarify the matter for you.
Our team wishes you all the best for your future activities!
Best regards,
FunBet team.
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5 months ago
Dear Dragosflorin111,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
