Funbet Casino - Player's withdrawal has been delayed.

Ich warte auf die zahlung echt lange. Es ging immer nach 12 tagen aber jetzt sind es schon 14

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Dear ferhattosi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When was the last time the casino processed your payout?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Ich hab es seitdem 19.8 auf auszahlung gelegt und es ist immer noch kicht gekommen oder ausbezahlt worden ! Die auszahlung von 20.8 habe ich bekommen aber die vom 19.8 habe ich nicht bekommen !

Thanks for your reply.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share your communication with the casino when you contacted them to resolve the issue? Please send the communication to my email at tomas@casino.guru for review.

Verifizierung ist da nicht nötig.

Ich hab es storniert und habe es neu auf auszahlung gelegt. Ich habe 3 Wochen gewartet und es ist nicht gekommen, deshalb die entscheidung.

Ich empfehle jeden der funbet casino spielt es zu lassen. Die auszahlung der seite dauert sehr lang !!!!

Ich will jetzt nur noch die 500 und dann blockiere ich funbet und werde ein video machen gegen diese seite!

Hello ferhattosi,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for the explanation.

If the issue persists, kindly provide the communication between you and the casino when you contacted support and asked for assistance with the issue. Send the information to my email at tomas@casino.guru or post screenshots here.

Dear ferhattosi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru