The player from Canada has been waiting for 316 days for a withdrawal that should have been processed within three business days as per the casino's terms of service. Despite multiple attempts to contact live support, they only received scripted replies, and the player has now been barred from accessing live chat.
Funbet Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 11h 19m 26s
Funbet Casino
Safety Index 6.0 Below averageCase summary
Discussion
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Public
yesterday
This casino is not paying out withdrawals according to their terms of service. They say they process withdrawals within 3 buisness days after the day of the withdrawal. That time has passed for me and it still hasn't been processed. I have tried contacting their live support and they just use scripted messages saying to wait longer, and was later barred from accessing the live chat. This is clearly an effort to get me to play down my balance or something while I wait for the withdrawls to be processed. Shady casino.
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13 hours ago
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13 hours ago
Dear starbucks900,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Attila
Casino Guru is examining the case
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
