Funbet Casino - Player’s winnings haven’t been received yet.

Hi

I made a total of $900 deposit on 4th of November and 5th of November and I was on my last $100 until I ran it up to $600. I then decided to cash out on the 5th of November and today they cancel my withdrawal due to bank issues, even though all my bank informations were correct and I decided to withdraw using pay id and I spoke to Alisha on the support team and she accused me of cancelling my withdrawal and she said that it will take 3 business days and their responses are always the same and generic. This is extremely disappointing. I’ve asked them to prioritise my withdrawal but they are always saying the same generic things.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Junior153,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center