Funbet Casino - Player’s winnings haven’t been received yet.

I’ve been trying to withdraw if this site for weeks cancelling withdrawals and basically just not paying out!!

Dear Jayboi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I think it’s very wrong to treat people this way gambling causes lots of suicide. They can take money straight away but not put it back for months. You imagine the pain it causes people waiting for money. It’s not that aswell don’t know how any casino in 2025 can operate like this

Dear Jayboi,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hey no I still haven’t received a penny I have three withdrawals sat pending they cancelled it the first week saying they couldn’t send through ltc second time they cancelled it saying they couldn’t send it through visa I’ve submitted this time with a Iban number. But in the middle of all these they have admitted not having all the funds to pay everyone out. I can see online that they have paid some people out. On this site and trust pilot. I just don’t think this company takes the need of processing withdrawals seriously if they processed one at least I’d probably continue to bet so they are killing themselves too. I think it’s coming up to a month and they not managed send me one withdrawal so it’s not good. Thanks for listening guru what do you think ?

Also they said from the start my account needed no kyc

They never need kyc till paying out I notice this with all bookmakers

Now they have blocked me from depositing and withdrawals and pending withdrawals are no longer visible. The page where you deposit and withdraw has to changed to don’t accept your country !! That’s great when you got £900 of players funds and didn’t even process it thanks.

they had every opportunity to process it over the last month this FUNBET HAS LEVELLED ITSELF WITH HARRYS CASINO ASCTHE WORST IVE BEEN ON SITES GREAT SLOTS ATE GREAT THEY JUST DONT LIKE PAYING OUT AND RUIN LIVES BASICALLY

Apologies the withdrawals are still showing as pending technical glitch probably

Hey thought I’d follow this through as I imagine some people submit a complaint receive winnings then don’t let you know I’m glad to say received a 500 withdrawal this morning and one more to go which I suspect the might process tomorrow thanks guru

Hey received the rest today tanks guru

Dear Jayboi,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru